Recruitment has changed.

Technology has transformed how people search, connect and hire, but we still believe the best recruitment is built on relationships, trust, and genuine human connection.

We take the time to understand every client, every candidate, and every opportunity, delivering recruitment solutions that are personal, strategic and effective. Every conversation matters, every relationship is valued, and every recruitment journey is focused on achieving the right outcome.

At CCP, we’re more than recruiters. We provide honest advice, share valuable market insight and deliver a people-first approach that creates positive recruitment experiences for both clients and candidates.

Because great recruitment starts with people, is built on partnership, and drives progress.

Our legacy.

Since 2010, CCP has grown from a specialist contact centre recruitment consultancy into a trusted recruitment partner. As our clients’ needs have evolved, so have we - expanding our services, strengthening our expertise, and remaining committed to exceptional service, trusted partnerships, and putting people first.

2007
2010
2014
2016
2017
2020
2023
2026

2007

Where it all began.

Mark Conway rejoins the recruitment industry with CCA Recruitment, specialising in senior leadership roles across the contact centre market.

2010

CCP is born.

CCP is established to provide specialist contact centre recruitment, raising the standard of recruitment through exceptional service and genuine partnerships.

2014

Interim expansion.

CCP expands into professional interim and contractor recruitment, supporting clients with specialist day-rate talent.

2016

New leadership. New direction.

A new chapter begins as Mark Conway takes sole control of CCP, driving the business forward with a clear vision: the commitment to deliver exceptional service.

2017

Temp division launches.

CCP expands its services with the launch of its temporary recruitment division, supporting clients with flexible workforce solutions.

2020

Navigating change.

Amid the challenges of COVID-19, CCP adapts, evolves, and emerges stronger, supporting clients through unprecedented change.

2023

Relocation.

CCP relocates its headquarters from Essex to Hertfordshire, providing a new home to support our continued growth.

2026

Rebrand.

CCP unveils a new brand identity, marking the beginning of the next exciting chapter in our journey.

Driven by people.

People are at the heart of everything we do. Our friendly team is passionate about building genuine relationships, delivering exceptional service, and helping both clients and candidates achieve their goals.

Mark Conway

Mark Conway

Founder
Mark has operated as a leading figure in contact centre recruitment since 2007, establishing CCP in 2010.
Contact Mark on WhatsApp
Tim Campion

Tim Campion

Senior Recruitment Partner
Tim has been a key member of the team at CCP since his arrival in 2021. Prior to CCP, Tim worked in education recruitment.
Contact Tim on WhatsApp
Danielle Clarke

Danielle Clarke

Recruitment Partner
Long standing highly valued member of the team, known for her outstanding service delivery.
Contact Danielle on WhatsApp
Dan Bryant

Dan Bryant

Recruitment Partner
Dan left construction recruitment and joined CCP in 2022, quickly becoming an integral member of the CCP team.
Contact Dan on WhatsApp
 Daniel Green

Daniel Green

Recruitment Partner
Daniel joined CCP in 2025 following a successful career within medical recruitment, spanning 7 years.
Contact Daniel on WhatsApp
Adam Brindle

Adam Brindle

Fractional Consultant
Adam joined CCP in 2025 following a hugely successful career within contact centre operational management.
Contact Adam on WhatsApp
Desmond

Desmond

Director of Treat Acquisition
Desmond joined the team at just eight weeks old, and is mostly seen laying on a desk looking for cuddles.
Kevin

Kevin

Chief Disruption Officer
Kevin joined the team in 2020. At work, Kevin mostly plays with a ball, barks at someone outside, or tries to attack Tim.

CCP in numbers.

Every number tells a story. From long-standing client partnerships to thousands of successful placements, our track record reflects the trust we’ve earned and the results we’ve delivered over the years.

01

19 Years Experience

With 19 years of specialist recruitment experience, we’ve built a reputation for delivering exceptional service, trusted advice and lasting partnerships. Our knowledge of the market enables us to connect outstanding people with outstanding organisations.
02

50,000 Candidates Registered

03

4,000+ Candidates Hired

04

500+ Clients Partnered

05

350+ Five-Star Reviews

New branding. Same principles.

In 2026, CCP unveiled a refreshed brand identity that reflects how the business has evolved over the years. At the heart of our new brand are three core pillars - People, Partnership, and Performance. These principles have shaped who we are from the very beginning and continue to guide everything we do. While our identity has evolved, our commitment to exceptional service, trusted relationships and delivering outstanding results remains stronger than ever.

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Partnership, trust, and collaboration.

The circle represents the lasting relationships at the heart of everything we do. It symbolises partnership, trust and collaboration, reflecting the long-term connections we build with clients, candidates and colleagues.

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Ambition, growth, and forward momentum.

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Strength, stability, and reliability.

Want to know more?

Our industry partners.

Our network is one of our greatest strengths. Through long-standing relationships with industry leaders, professional bodies and strategic partners, we stay closely connected to the markets we serve. Whether judging awards, collaborating with industry organisations or sharing best practice, every partnership reflects our commitment to delivering exceptional recruitment experiences.